Privacy Policy

Information We Collect

To provide our sovereign enterprise AI systems, workflow automation and SaaS services effectively, Novalantis collects specific categories of user and systems information, including:

• Personal Identifiers: Name, professional email address, corporate phone number and physical office location.
• Company Information: Legal organization name, billing details, industry segment and computational configuration parameters.
• Form Submissions: Information submitted via our demo request forms, support portal and interactive service inquiries.
• Product Inquiry Information: Details concerning your enterprise automation scale, target volume of document extractions or voice call volume projections.

How We Use Information

Novalantis utilizes your collected data strictly for operational, support and business-focused objectives, including:

• Service Delivery: Maintaining, hosting and optimizing your active instance of our AI automation nodes and software tools.
• Customer Support: Responding to client support tickets, troubleshooting API connections and validating pipeline outputs.
• Product Improvement: Evaluating system performance logs, telemetry and execution success rates to refine model weights, semantic indices and routing loops (using anonymized datasets only).
• Business Communication: Distributing critical security updates, patch logs, billing invoices and scheduling technical reviews.
• Analytics: Tracking system usage patterns, latency metrics and throughput levels to manage server capacity and scaling.

Data Protection

Novalantis is committed to securing your corporate data with enterprise-grade protection practices. We utilize AES-256 encryption at rest and TLS 1.3 encryption in transit. Our infrastructure features strict logical data separation, hardware-level isolation, access controls restricted via Role-Based Access Control (RBAC) and continuous vulnerability monitoring. For highly regulated industries, Novalantis also provides local on-premises deployment capabilities ensuring complete sovereignty over corporate data pools.

Third Party Services

To manage specialized functions, we may leverage verified third-party vendors who adhere to comparable privacy and security structures:

• Web3Forms: Used to securely route demo and contact form inquiries directly to our internal communication pipeline without storing copies on external public servers.
• Analytics Services: Anonymized web usage analytics providers to help us measure page loading performance and navigation efficiency.
• Hosting Infrastructure: Premium cloud-native data centers (such as AWS and Google Cloud) situated in secure geographic zones with rigorous hardware physical security audits.

User Rights

We believe in providing full transparency and control over your administrative personal information. You possess the following rights under applicable regulatory codes:

• Access: The right to request comprehensive audit logs showing what categories of contact and account details we hold.
• Correction: The right to update inaccurate, stale or incomplete records concerning your enterprise account.
• Deletion: The right to request the complete erasure of your contact entries, marketing profiles or sandbox database records.

Contact for Privacy Questions

If you wish to submit a data erasure request, audit request or have any security compliance questions regarding our data practices, please reach out to our Data Protection Officer: